Privacy Policy
At Revival English Bay, we take a thoughtful and transparent approach to how your personal information is collected, used, and protected. This Privacy Policy outlines how we manage your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability
Revival English Bay is responsible for the personal information under our control. We maintain policies and practices designed to ensure compliance with PIPEDA and to safeguard your information throughout your guest journey.
2. Information We Collect
We collect only the information necessary to deliver a seamless and personalized experience, including:
- Name, email address, and phone number
- Billing address and payment details
- Reservation details, preferences, and stay history
- Government-issued identification (where required by law)
- Communications with our team (including SMS or messaging platforms)
- Website usage data through cookies and analytics tools
Reservation and guest data may be collected and securely processed through our property management and booking systems, including Cloudbeds.
3. Purpose of Collection
Your personal information is collected and used for the following purposes:
- To process and manage reservations and payments
- To communicate booking confirmations, check-in instructions, and stay updates
- To enhance and personalize your guest experience
- To respond to inquiries and service requests
- To maintain internal records and comply with legal obligations
- To ensure the safety and security of guests and the property
We will not use your information for purposes other than those identified, except with your consent or as required by law.
4. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may impact our ability to provide certain services.
5. Guest Communications (SMS & Messaging)
We may communicate with you via SMS or messaging platforms to support your stay experience. This may include check-in instructions, access details, and responses to guest requests.
These communications may be facilitated through our trusted partner, Whistle Messaging.
You may opt out of SMS communications at any time by following the instructions provided in the message (e.g., replying STOP).
Your mobile information and messaging consent will not be shared with third parties for marketing purposes.
6. Limiting Use, Disclosure & Retention
We do not sell or rent your personal information.
Your information may be shared only where necessary, including with:
- Payment processors and financial institutions
- Technology providers supporting operations (including Cloudbeds and Whistle Messaging)
- Service providers acting on our behalf
- Legal or regulatory authorities where required
We retain personal information only as long as necessary to fulfill the identified purposes or meet legal requirements.
7. Safeguards
We employ appropriate administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.
This includes secure systems, restricted access, and trusted third-party platforms that adhere to industry-standard security practices.
8. Accuracy
We make reasonable efforts to ensure that your personal information is accurate, complete, and up to date. Guests may request corrections at any time.
9. Openness & Access
You have the right to request access to the personal information we hold about you and to understand how it has been used or disclosed.
Requests can be submitted using the contact details below. We will respond within a reasonable timeframe, in accordance with applicable laws.
10.Cookies & Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance. These may collect:
- Device and browser information
- Pages visited and time spent on site
- Referral sources
You may disable cookies through your browser settings, though some features may be limited.
11. Third-Party Links
Our website may include links to third-party websites. Revival English Bay is not responsible for the privacy practices or content of these external sites.
12.Children’s Privacy
We do not knowingly collect personal information from individuals under 19 years of age without appropriate consent from a parent or legal guardian.
13. Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most current version will always be available on our website.
14. Contact & Privacy Requests
For questions, access requests, or concerns regarding your personal information, please contact:
Revival English Bay
1771 Comox St, Vancouver, BC V6G 1P5
it@hotelequities.com
+1 678-578-4444